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IncaSpin Casino Privacy Policy

At IncaSpin, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at incaspin.com. By registering an account and using our platform, you acknowledge that you have read and understood this document. We encourage you to review it carefully and contact us if you have any questions about how we handle your data.

Who We Are

Our IncaSpin Casino platform is operated by Legasta Technologies SRL, a company incorporated under the laws of Costa Rica, company number 3-102-921383, with registered address at Province 01 San Jose, Canton 01 San Jose, Cathedral District, Tenth Avenue, Thirty-Three and Thirty-Five Streets, Office Thirty Three Five. We hold an online gaming licence issued by the Tobique Gaming Commission, licence No. 0000058. As the data controller, we are responsible for ensuring that your personal information is handled lawfully, fairly, and transparently.

Information We Collect

When you use our services, we may collect the following categories of personal data about you:

  • Registration data: your email address, password, date of birth, and confirmation that you are 18 years of age or older
  • Identity and verification data: full name, address, nationality, government-issued identification documents required for KYC and AML compliance
  • Financial data: payment method details, transaction history, deposit and withdrawal records, and selected currencies including EUR, BTC, LTC, and other supported options
  • Technical data: IP address, browser type, device identifiers, session data, and information collected via cookies and similar tracking technologies
  • Gaming activity: wagering history, game preferences, bonus usage, and promotional code redemptions such as incaspin bonus code or incaspin promo code entries
  • Communications: messages you send us via live chat at [email protected] or any dispute resolution correspondence directed to [email protected]

How We Use Your Information

At IncaSpin, we use the personal data we collect for the following lawful purposes:

  • To create and manage your account, process your deposits and withdrawals, and deliver the incaspin login and incaspin casino login experience securely
  • To verify your identity and age in accordance with our licensing obligations under the Tobique Gaming Commission
  • To process payments and prevent fraud, money laundering, and other financial crimes
  • To administer bonuses, including the Welcome Package, the High Roller Bonus, and promotional offers such as the Sunday Reload
  • To operate our gamification features including Missions and Store, Wheel of Fortune, and Tournaments
  • To deliver customer support in English and many other languages through our 24/7 live chat service
  • To personalise your experience across our 6,000+ games, including the incaspin live casino section powered by Evolution, Pragmatic Play Live, and Winfinity
  • To send you relevant communications about promotions, including inca spin bonus offers, subject to your preferences
  • To comply with applicable law, regulatory requirements, and responsible gambling obligations

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our IncaSpin Casino platform. These tools help us understand how you interact with our site, remember your preferences, and ensure our incaspin app and progressive web application function correctly. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect functionality. Our use of cookies includes essential session cookies, analytics cookies, and marketing cookies used to present relevant inca spin bonus code and inca spin promo code offers.

Data Sharing and Third Parties

We do not sell your personal data. However, we may share your information with trusted third parties where necessary:

  • Game providers: including Pragmatic Play, Evolution, BGaming, NetEnt, Microgaming, and other software partners, to deliver seamless gameplay
  • Payment processors: including Visa, Mastercard, Skrill, Neteller, Jeton, and cryptocurrency processors, to handle your deposits and withdrawals
  • Identity verification and KYC providers: to confirm your identity and address in accordance with our legal obligations
  • Regulatory and law enforcement authorities: where we are required to disclose information by applicable law or our gaming licence conditions
  • Dispute resolution services: through egis-adr.com, in the event of a formal complaint

Our IncaSpin partners are contractually bound to use your data only for the specific purposes for which it was shared, and we require them to maintain appropriate security standards at all times.

Restricted Countries and Access Controls

We are committed to ensuring that our services are accessed only by individuals in permitted jurisdictions. Certain countries are restricted from using our platform, including the United States, United Kingdom, China, Spain, the Netherlands, Russia, and others listed in our Terms and Conditions. We use IP detection and other technical measures to enforce these restrictions. If we detect access from a restricted territory, including the use of a VPN to circumvent our geographic controls, we reserve the right to suspend the account and forfeit any associated funds in accordance with our terms.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Financial records are typically retained for a minimum of five years in accordance with anti-money laundering legislation. Where data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction and applicable law, you may have the following rights regarding your personal data:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate or incomplete data
  • The right to request deletion of your data, subject to our legal retention obligations
  • The right to object to or restrict certain processing activities
  • The right to data portability where technically feasible
  • The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Security

We employ industry-standard security measures to protect your data from unauthorised access, disclosure, alteration, or destruction. Our IncaSpin infrastructure uses encryption protocols, access controls, and regular security assessments. While we take every reasonable precaution, no system is entirely immune to risk, and we encourage you to use a strong, unique password for your incaspin login and to keep your account credentials confidential.

Responsible Gambling and Data

At IncaSpin, we are committed to promoting safe and responsible gambling. Data we collect about your gaming activity may be used to identify patterns of problematic behaviour and to apply self-exclusion, cooling-off periods, or deposit limits in accordance with our responsible gambling policy. Players who are in an active cooling-off period at the time of a win are not eligible to receive that prize, and we use your account data to enforce this and other protective measures.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you through our website or by email. We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of our platform following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us. You can contact our team at [email protected] or use the 24/7 live chat available directly on our platform. For formal dispute submissions, please write to [email protected]. We are here to help and committed to resolving any privacy-related concerns promptly and transparently.

Content updated: August 10, 2026